“The Central Heating System” means the Appliance together with the equipment connected to it and contained within the building in which the Appliance is installed and providing space heating, hot water, control of temperature and flueing, as described in the schedule. It does not include the electrical supply up to the isolating switch for the Appliance or the internal gas installation pipes up to the Appliance isolating cock or means of conveying hot water from the Appliance or hot water cylinder to the hot water taps. Nor does it include any cold water supply tank, unless the tank’s sole purpose is to serve as a feed and expansion tank. Nor does it include ancillary installations such as humidifiers, evaporators, precipitators, air conditioning plant, washing machines, processing plant or similar installations.

Renewal is effected by payment of the maintenance charge. If the maintenance charge is not paid by the renewal date this agreement will automatically terminate.

NGS agree that upon payment of the maintenance charge they will once during the contracted year carry out the following service in relation to the appliance. (a) Check that the gas-carrying components and gas-controlling devices of the appliance are operating satisfactorily and if NGS consider it necessary, clean and adjust them and (b) Inspect the burners and flueways of the combustion chamber and heat exchanger of the appliance and clean them where necessary. (c) For appliances covered by ServiceCare Premier, check that the full central heating system is operating correctly and adjust or repair such parts as necessary. The exact time and date when NGS will carry out the service described above will be at the discretion of NGS unless otherwise agreed with the owner. If, at the request of the owner, NGS carries out any part of the service outside it’s normal working hours the owner will pay NGS additional charge for out of hours service.

NGS agree that they will within a reasonable time of the owner notifying them that the appliance has broken down or failed during the period of this agreement, make any necessary repairs and fit any replacement parts provided that

1. If any part or parts of the appliance become obsolete or unobtainable NGS may if such be available supply and fit adequate replacement parts which are not the same as the parts being replaced but if no adequate parts shall be available the owner will be notified and NGS shall be under no further obligation to attend to maintain, make good or replace the appliance.
2. NGS shall not be held responsible for any delays in the provision of spare parts by suppliers.
3. For ServiceCare customers all materials, parts and labour supplied will be charged and payable by the customer at NGS prices ruling when they are supplied.
4. For ServiceCare Plus customers all materials and parts will be charged and payable by the customer at NGS prices ruling when they are supplied.
5. For ServiceCare Premier customers, subject to clauses 4 & 6, there is no charge for parts or labour on any appliances covered.
6. Any charges payable in excess of the maintenance charge shall be paid within 30 days of the posting invoice by NGS to the owner in respect thereof.

The following are excluded from this agreement and if any works referred to below are carried out the owner is liable for an additional separate charge.

Any notice served by NGS on the owner shall be properly served if addressed to the owner and left at or posted to either the owners last known address or the address at which the appliance is located.

If the ownership of the appliance changes, the new owner shall have the benefit of this agreement for the remainder of the year for which the agreement is current, provided he shall have signed and returned to NGS a copy of this agreement or a letter accepting these terms and agreeing to pay any payment that has or may become payable hereunder.

Entry into this agreement by NGS does not imply that the appliance is installed satisfactorily or to the prevailing standards. NGS will not accept responsibility for any inadequacy attributable to the original design of the appliance or the system, make no warranty as to the fitness for purpose or conditions and shall not be under an obligation to put the appliance into any better condition than it was prior to entry into this agreement or any renewal thereof.

If during the period of this agreement the owner wishes to alter or extend the appliance he shall give 2 weeks notice to NGS who may then either (a) agree that this agreement shall apply to the appliance as altered or extended or (b) cancel this agreement forthwith. If the appliance is altered or extended without the agreement of NGS this agreement will automatically terminate.

NGS maintain the right to employ any sub-contractor they may nominate to carry out any works for which they are liable under this agreement.

1. NGS reserve the right to carry out an initial inspection of any appliance and carry out any tests deemed necessary at the owners expense prior to the commencement of the service referred to in this agreement and make recommendations as to remedial work which must be completed (also at the customer’s expense) before the implementation of any servicing work under this agreement. Failure to carry out any such remedial work will result in cancellation of this agreement by NGS on 7 days notice.
2. Where no initial inspection as referred to in 14(a) has been carried out NGS reserves the right to cancel this agreement if on the occasion of the first visit any appliance is found not to be up to a suitable standard nor installed in accordance with current regulations and codes of practice.

If the owner fails to comply with his obligations under the agreement NGS may terminate this agreement forthwith by serving notice in writing.

In the event of a cancellation by the owner or termination or Cancellation by NGS in pursuance of their rights set out in this agreement no refund will be made of any money paid or due to NGS and the balance of any sums that have or would but for such termination have become payable under this agreement shall forthwith be paid in full.

NGS shall not be liable for any failure to perform their obligations under this agreement if they are prevented from doing so by any cause beyond their reasonable control, including (but not limited to) all industrial disputes, strikes, lock-outs, fire, accident, civil disturbance, unrest or war.

ServiceCare
By
Natural Gas Services Ltd
Company Registration No. 3019416
Registered Office – Mission House, 900 Hedon Road, Hull HU9 5LZ.